The company also provides a 30-day money-back guarantee, no questions asked. A full refund will be given under the following conditions:

1. The merchandise must be returned or exchanged within 15 days upon receiving it, and it must be in its original condition.
2. The merchandise must not be damaged.
3. The merchandise must not have been worn.
4. The merchandise must not have been used.
5. The merchandise must not have been sized (excluding special orders).
6. The merchandise must precisely match product data records.

Refunds will be made in the original form of payment in either check, wire transfer or paypal .

Diamonds, colored stones and jewelry are inspected upon receipt prior to any refunds, exchanges or credits being made. Merchandise that does not match product data in our records will be returned or refused.

Please send the merchandise to:

Ishay Ben- David Corp.

580 Fifth Ave., New York, NY, U.S.A.

Toll free number: +1-800-411-0951

Phone: +1-212-944-5441

Fax: +1-212-944-5396

After sending the returned merchandise, please send an email with the tracking number and date of shipping to: info@fancydiamonds.net

Please insure the merchandise against loss in transit and prepay freight and handling charges.

Fancy Diamonds is not responsible for any diamond, colored stone or jewelry that it does not actually receive or that is not returned in accordance with the aforementioned terms.

Secure shopping
Whenever customers are asked to enter private information on the Fancydiamonds.net web site, including their name, address, or credit card information, it will be handled using a secure server (SSL 128) protocol. The encryption technology that Fancy Diamonds uses is the most advanced presently available. Customers who prefer not to order through the Internet can print out one of our on-line fax order form, fill it in and fax it to us.

Shipping
Shipping on orders over $500 is free of charge anywhere in the world. Shipping on orders less than $500 will be charged $25 regardless of the delivery destination.

All orders are fully insured before shipping. Items are usually shipped within 48 hours after Fancy Diamonds receives payment for the order. Shipments cannot be made to P.O boxes. Orders received and paid for on Thursday will be shipped on Sunday, which is a working day in Israel. No item is shipped until full payment has been received. Every item is shipped with an invoice and an appraisal if one has been requested. Unless the buyer requests an alternative shipping method, an order with a purchase value of up to $8,000 is shipped by registered mail and is insured by Fancy Diamonds while in transit. Orders with a purchase value of over $8,000 are shipped with one of the diamond courier companies free of charge. Merchandise usually arrives within 2 business days. The ordering customers will pay for the cost of using an alternative shipping method.