Q. What does "in house grading" mean?
A. In house grading refers to stones that have been graded by our in house GIA graduate gemologist and are not accompanied with a Gemological Institute of America laboratory certificate. Generally speaking, in house graded stones are used on lower price stones in order to keep the cost of the stone as low as possible. There's an option to issue an IGI or GIA certificate for these stones for an additional cost of the cert. Please contact us for more info.
Q. Do you provide jewelry appraisals?
A. Yes, we provide professional appraisal reports for all Fancy Colored jewelry. Each appraisal is signed by the company, and the natural color of all stones is guaranteed.
Q. I found a diamond in your website that I like. Is it available?
A. In general all the stones that appear on the website with a price are available. Please feel free to ask us about any stone you see on our site so we may check on its availability. If it is not available, we may have a similar new stone to offer you!
Q. How often do you add new stones to your website?
A. Daily! So check back often to see what's new.
Q. Do you have stones that don't appear on the website?
A. Yes. We are constantly getting in new stones and it takes a few days to photograph and upload them to our website. Please feel free to ask us if you don't find what you're looking for online at info@fancydiamonds.net or call 1-855-LEIBISH (1-855-534-2474)
Q. Can I view the diamond before purchasing it?
A. Yes. For a small fee we will ship your stone/s to a Malca Amit viewing station in your area or to one of our associates' office for viewing. Ask us if this is available in your area. If not, all purchases from Leibish & Co. are guaranteed and returnable within 30 days. Therefore, you may have it sent directly to your home/office to view it. If you are not completely satisfied, you may return it for a full refund.
Q. Do you set jewelry?
A. Yes! In fact, we specialize in custom design jewelry. Browse our jewelry catalog online, show us what you had in mind or let our jewelry design come up with something unique and special just for you!
Q. How long does it usually take to receive a custom-made ring?
A. It generally takes between 14 to 22 business days to manufacture the ring. In addition, it takes up to one week to ship the ring depending on your location.
Q. Do you sell colorless stones?
A. Yes! Situated in the Diamond Exchange in Israel, we have full access to all colorless goods as well. Let us know what you are looking for at info@fancydiamonds.net or call 1-855-LEIBISH (1-855-534-2474)
Orders:
Q - What is your return policy?
A - We offer a a 30-day money-back guarantee, no questions asked. A refund will be given in the same method by which it was received, meaning towards the same account or credit card. Click here to learn more about our return policy.
Q. How do I reserve a diamond?
A. You may e-mail us at info@fancydiamonds.net or call 1-855-LEIBISH (1-855-534-2474) to reserve a stone for up. We ask for 10% of the price of the stone to reserve it.
Q. Can I get an inscription on my jewelry?
A. Sure! please e-mail us at info@fancydiamonds.net or call 1-855-LEIBISH (1-855-534-2474) for more info.
Q. I have my own stone that I'd like set in jewelry. Can you set it in one of Leibish & Co.'s settings?
A. We are only able to set diamonds purchased at Leibish & Co. in our jewelry as we cannot take responsibility for others' stones.
Q. What do I do if my engagement ring doesn't fit when I receive it?
A. We are happy to resize the ring for you FREE within 60 days. Simple call or e-mail us to arrange the resizing.
Q. How do I measure my ring size?
A. You can use this convenient ring sizer from our website! Click here to download ..
Q. Can you create a ring of my choice that is not already on your website?
A. Yes! In fact, we specialize in custom design jewelry. You can either show us what you had in mind or let our jewelry design come up with something unique and special just for you!
Q. Which stones are the best purchases for investment purposes?
A. There are many factors to consider when investing in colored diamonds. We suggest you contact us by phone 1-855-LEIBISH
(1-855-534-2474) or e-mail at info@fancydiamonds.net so we can best advise you and your personal situation.
Q. I'd prefer to talk to a live person - do you have a toll free number?
A. Certainly! 1-855-LEIBISH (1-855-534-2474) – if it is after hours, please leave a message or send us an e-mail us at info@fancydiamonds.net and we will be happy to assist you.
Q. I have a specific type of diamond in mind that I don't see on your website - can you get such a stone for me?
A. Often times we are able to find the stone you are looking for – please e-mail us at info@fancydiamonds.net
or call us 1-855-LEIBISH (1-855-534-2474) with your request.
Shipping:
Q. What are your shipping costs?
A. We ship worldwide absolutely FREE!
Q. May Tax and/or VAT apply to my order?
A. Yes, Tax and/or VAT may apply to your order. Leibish & Co will not be responsible for any duties, VAT, taxes or surcharges levied by the customers country.
We recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
Q. I'm not home during the day to receive my shipment. Can I deliver it to my work address?
A. We are happy to ship to any address you choose so long as there is someone there to sign for and accept the package.
Q. How long does shipment take?
A. Shipment lengths depend on its destination (shipping times are approximate).
to Europe 1-2 business days
to the USA/Canada 2-3 business days
to Australia 4-5 business days
Q. How do you ship stones and jewelry?
A. We ship via FedEx or MalcaAmit – a diamond and jewelry courier.
Q. Will I be liable for my diamond or jewelry while it is being shipped?
A. No. Leibish & Co. is responsible for your purchase until you sign for the package at the delivery point.
Q. Do you ship worldwide?
A. Yes, we ship worldwide FREE of charge!
Payments:
Q. What payment methods do you accept?
A.
Payments may be made through bank wire transfer or via credit card through PayPal / or Google Checkout (there is service fee of 4% to use PayPal or Google).
Q. Can I pay by credit card?
A. You may pay by credit card using PayPal or Google Checkout. There is a 4% service fee to use this service. (Paying through bank wire transfer saves you 4%).
Q. Do you offer layaway plan?
A. We offer layaway plans according to the price of the purchase. Please contact our
customer service department for more information. We need to write here what we offer:
$500 - 1000$ - 2 payments
1000$ -5000$ - 3 payments
5000$-20,000$ -4 payments
Q. Do you offer any discount for a bank wire transfer?
A. Yes, you save 4% if you pay by bank wire transfer.
Q. What is a wire transfer?
A. Wire transfer is wiring money from your bank account to Leibish & Co. bank account, sometimes referred to as a "bank transfer".
Q. How is wire transfer made?
A. Simply download the wiring instruction here, Wiring instructions for Loose diamonds, wiring instruction for Jewelry, hand them over to your banker, advise the amount and SKU number of the item for reference and that's it, the clerk will do the rest……
Q. How long does it take for payment to arrive?
A. It generally takes between 2-3 business days.
Q. What is the Leibish VIP Member's Club?
A. The VIP club is an opportunity for you to receive a 7% discount on all fancy color
diamonds when paying via bank wire transfer and 4% via Paypal/Google Checkout. It also lets you be the first to know about our special diamond discounts and offers and about our stock of unique fancy diamonds. Lastly, it allows you to create your own personalized wish list so you can easily keep track of your favorites! click here to join
