Leibish & Co. provides a 30-day money-back guarantee, no questions asked. A full refund will be given in the same method by which it was received, meaning towards the same account or credit card, under the following conditions:
- The merchandise must be returned or exchanged within 30 days upon receiving it, and it must be in its original condition.
- The merchandise must not be damaged.
- The merchandise must not have been worn.
- The merchandise must not have been used.
- The merchandise must not have been sized (excluding special orders).
- The merchandise must precisely match product data records.
If Leibish & Co. chooses to authorize a refund after 30-days from the purchased date, 10% of the total cost will be deducted for any expenses paid. After 30 days from the point a loose diamond or piece of jewelry is reserved, if a customer neglects to complete the payment installations, Leibish & Co. reserves the right to cancel the reservation and return the fees paid, minus a $300.00 handling fee.
Note: All Custom orders are non-refundable. Furthermore, should Leibish & Co. purchase any product(s) or diamond(s) at the request of the customer in order to create a custom designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the requested products(s) or/and stone(s) will not be refunded.
Refunds
Refunds will be made in the original form of payment, by either check, wire transfer or paypal.
Diamonds, colored stones and jewelry are inspected upon receipt and prior to the issuance of a refund, exchange or credit. Merchandise that does not match product data in our records will be returned or refused.
Please send merchandise to:
Leibish & Co.
576 5th Ave., 10th Floor, Room 1006
New York, NY, 10036
USA
Toll Free: +855-LEIBISH (855-534-2474)
Phone: +212-921-9700
After sending the returned merchandise, please send an email with the tracking number and date of shipping to: info@fancydiamonds.net.
Please insure the merchandise against loss in transit and prepay freight and handling charges.
Fancy Diamonds is not responsible for any diamond, colored stone or jewelry that it does not actually receive, or that is not returned in accordance with the above terms.
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